Hotels Taking Social Media Offline

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While social media may not be the most effective sales conversion tool for companies in the travel and hospitality industries, it is still a critical factor for a company’s online reputation management.  Twitter, Facebook, Pinterest and others social media channels are a great way for you to reach out to fans and potential travelers alike.

As social media is constantly evolving, hotels are forced to come up with new and innovative ways to stay connected with their guests.  Some hotels are taking an outside-the-box approach to tying social media into in-person activities.  The following are examples of hotels incorporating social media channels into their on-site experience. Continue reading

Google Outpaces Social Media in Priceline Conversions

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Social media channels play an important role for every company’s online reputation, but are they providing the best ROI when it comes to digital ad-spend? According to Priceline’s CEO Darren Huston, ads for his company on Facebook and Twitter have failed to deliver results.

“For Facebook and Twitter, we have endless amounts of money,” Huston said April 14 in an interview at Bloomberg’s New York headquarters. “But we haven’t found anything there.” Continue reading

Are Google’s Travel Goals Too Ambitious?

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Last week, we discussed Google’s ambitious jump into the travel industry with the release of the Google Hotel Finder on April 8, but a recent Motley Fool article questioned whether the company’s long-term travel plans are TOO ambitious.  The question this article focuses on is not whether Google will be successful (it likely will be), but rather how its move will affect major travel sites like Priceline.com and Expedia. Continue reading

Top 10 Hotel Amenities for Travelers

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Amenities are a critical factor in how travelers perceive your property when they stay with you.  Millennial travelers are looking for the latest technological advancements, families are looking for more space, and most travelers are looking for some help along the way.

The latest Hotels.com Amenities Survey revealed the Top 10 Most Important Hotel Property Amenities and the Top 10 Most Important In-Room Amenities.  To gain this valuable data, Hotels.com surveyed 1,000 travelers globally who have a trip planned in the next six months.

Not surprisingly, hotel guests preferred Wi-Fi over any other in-room features, and ranked Wi-Fi availability third-highest for shared spaces in the property.  The need for constant connectivity is at an all-time high thanks to all of the mobile technology at everyone’s fingertips.

As more amenities become standardized (parking, non-smoking rooms, pools, etc.), you have to find new ways to differentiate your property from the rest of the pack.  Taylor L. Coleg, APR travel expert for Hotels.com, confirmed that today’s travelers are placing more value on quality food options than ever before.

What else can you do to set your property apart?  Look at the following lists to determine what you have, and what you are missing.  Not all of these amenities are feasible with every property.  For instance, a cozy B&B on the coast may not need a swimming pool, or a bar, but it may need to add air conditioning so that travelers will enjoy a more pleasant experience.

Top 10 Most Important Hotel Property Amenities
1.  Complimentary Breakfast
2.  Restaurant
3.  Internet/Free Wi-Fi
4.  Parking
5.  24-Hour Front Desk Service
6.  Smoke Free Hotel
7.  Swimming Pool
8.  Bar
9.  Air Conditioning
10.  Coffee/Tea in Lobby

Top 10 Most Important In-Room Amenities
1.  Internet/Free Wi-Fi
2.  Bathroom Shower
3.  Room Size
4.  TV Facilities
5.  Air Conditioning
6.  Coffee/Tea
7.  Non-Smoking Rooms
8.  Premium Bedding
9.  Daily Housekeeping
10.  Mattress Type

Google Officially Enters Hotel Business

GoogleHotelFinder

The internet travel space just got a little bit smaller as Google entered the hospitality industry in a big way on Wednesday.  According to a Wall Street Journal article, the internet giant is moving boldly to play a larger role in booking hotel rooms.  They are doing it at the risk of offending some of its most important advertisers.

Why Google is making the move now
The potential market Google is entering is very large.  In the U.S. alone, travel and tourism spending totaled $450 billion last year, and is expected to grow 3.5% in 2014, according to the World Travel & Tourism Council.

Google also just completed its latest move related to hotels, striking a licensing deal that will give it access to technology from hotel-booking software startup Room 77.  This move also adds engineers to Google’s hotel-search team.

Why this move makes sense for Google
Travelers are constantly looking for the most efficient way to book travel accommodations online.  ResortsandLodges.com prides itself on putting your property’s homepage one-click away from Google, Yahoo, and Bing search results pages.  Google is trying to make sure you don’t even leave their search results pages, allowing you to book without even reaching the major OTA’s and metasearch engines.  Google becomes the ultimate metasearch engine in this case. Continue reading

4 Mobile Design Myths for Hoteliers

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With smartphone technology on the rise, optimizing your mobile platform becomes a top priority for companies of every shape and size, especially in the travel and hospitality industries.  WorldMate launched its first mobile app seven years before the first iPhone luach.

At that time, it was not called an app, but the Palm and BlackBerry creation served much of the same purpose as the more stylish iOS and Android versions today:  help consumers search and organize their travel.

Ian Berman, the Vice President of Business Development for WorldMate, dispelled four of the most misleading smartphone myths during the 7th annual Social Media & Mobile Strategies for Travel conference, hosted recently by EyeforTravel. Continue reading

5 Reasons Your Social Media Campaign is Failing

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Social media plays a vitally important role in any company’s marketing campaign, but some companies are unable to harness the power of this constantly growing communication channel.  There are a variety of reasons why social media marketing campaigns fail, but these are five of the most common issues I read about on social media marketing websites.

1. You are not considering social media as a two-way communication system.
Some companies make the mistake of just releasing a deluge of information to customers, and disregarding whatever the replied communication is.  Social media has brought us up-to-the-second in our ability to retrieve the information we’re looking for.
Continue reading

Native Apps Overwhelm Mobile Web Usage

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Without looking at your phone right now, would you be able to tell someone what internet browser your smartphone uses? You are probably not alone if your immediate response to this quandary is no. According to a recent study conducted by Flurry, mobile web browsing is losing the battle to native apps when it comes to mobile data use.

According to data compiled from January to March 2014, mobile device usage has risen to 2 hours and 42 minutes per day, up from 2 hours and 38 minutes per day in March of 2013. Native apps cemented their lead atop the list of in-phone functions, commanding 86% of the average US mobile consumer’s time (approximately 2 hours and 19 minutes per day). Continue reading