Many of our business partners at ResortsandLodges.com have been given insight into the power of customer reviews: Reviews drive credibility, can be used as a tool to improve front end staff, as well as drive a higher conversion rate. As consumers continue to use reviews as a trusted source of online research in the hospitality industry, generating positive reviews becomes increasingly important.
New data and analysis from Digital Marketing Works, has revealed the importance of reviews as they pertain to Google, and the recently updated carousel feature in basic searches. The study, performed in June of 2013, revealed a strong correlation between average review rank and quantity and where hotels popped in the carousel search results. How strong was the correlation? To put it simply, the correlation between these data points was strong enough to yield that “Earned media (online guest reviews) is now a major component of Google’s search results for hotels.
So what does this mean for your business? Using the research as a platform for any type of actionable item, experts are urging hotel owners and GM’s to focus more on generating Google reviews. Of course, the standard platforms for reviews remain equally as important (Hotel Review Sites, Social Media, etc.).
To learn more, and to read the full article with data and analysis, click here.