Maybe you’re familiar with the term “brand.” And if you’re like a lot of people, you’re saying: “I hear a lot about branding and building my brand. But I’m a small or mid-sized resort, hotel or rental property. I don’t have a brand.”
First things first: everyone who does business has a brand. A brand is the common impression that exists in the minds of every customer who has ever stayed with you, talked with you on the phone, seen you online or heard about you from someone else. And maintaining a good brand is much different in today’s online world than it used to be. More than ever, a good healthy brand is your key to long-term success.
This is actually good news. Part of the beauty of online media is that, unlike TV, radio, outdoor or print, your website can – and should – be involved at every step in a customer’s decision-making process. Here’s how you can be more aware of, and take care of, your online brand.
Periodically VFM Leonardo emails me with some great videos targeting hoteliers. And since our flagship is ResortsandLodges.com I am always checking these videos out! If you have a chance, watch this 12 minute video on brand awareness. It’s main focal point is that hoteliers need to create VALUABLE CONTENT to help distinguish them from other brands, especially in this hyper-competitive market.
Some key things to remember:
- The average property is viewed 800 times online before they get one booking
- Travel shoppers visit an average of 11 websites during their research
Also, take a look at my previous article “Is your website doing all it can to sell your business?” as this gets into more details on ensuring your website presents your brand in the best manner.
Check out the VFM Leonardo video – it gives great tips!