Online video – why it’s key for the hospitality industry

Here are some of the latest trends in online video from SearchEngineWatch.com:

From the comScore Video Metrix:

  • 178 million American Internet users watched online video in April 2010 (this is 83.5% of total US Internet audience).
  • 21.7 million Canadian Internet users watched over 4 billion online videos in April.
  • 35.7 million Americans watched 13.0 billion videos on YouTube – that’s 96 videos per viewer in the US.
  • If YouTube were a nation, it would be the 3rd most populous country in the world – behind China & India and ahead of the US and Indonesia – 450 million people worldwide view more than 60 billion videos each month on YouTube.com
  • YouTube is basically the 2nd most-used search engine to Google (SmallBizTrends.com)

People connect with video – especially travelers. Travelers connect easier with a video rather than content or photos – it’s instant information. Consumers feel more comfortable with purchases after viewing video. In addition, people like doing business with REAL people and video gives your business a personality. Continue reading

Phone call tracking technology – your campaign has it

Premier advertisers on ResortsandLodges.com should already know that your advertising has been enabled with phone call tracking technology. This means that we track and record every phone call your property receives through your advertising. We then put these recordings into one central location – the Marketing Center. The Marketing Center is your one stop shop to see the return on your investment. Your calls are recorded with the date, time and caller demographics and allow you to listen to transactions on a daily basis. Here is a quick guide to getting in and analyzing your investment:

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“Don’t build a brand for Gen Y; build your brand WITH them.”

Last week I attended a webinar with the topic of Marketing to Gen Y hosted by TIG Global. Being a ‘Gen Y-er’, I recognize the importance of understanding Generation Y (1977-1995). As a whole they are one of the largest demographics (approximately 80 million people) and spend more than any other generation. This post provides a brief recap and you can also download the Mp3 here.

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Why is Social Media so popular?

Last week I took a short road trip with my family to see my younger brother graduate from college. Three generations were among our group: two from the “Silent Generation” (1925-1945), two from the “Baby Boomers” (1946-1964), and two from “Generation Y” (1980- 2000). While driving, many topics came up and one was “Facebook” and updating a “status.’” Both of my grandmothers (from the Silent Generation) asked the question – “Why does everyone need to know where I am or what I am doing?” I, being an older “Generation Y”, could say nothing to convince them that updating my status on Facebook was even remotely worth my time.

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Social Media – It’s about making a connection

Fact: Your company’s financial performance correlates directly with its level of engagement in Social Media – See Study Prepared by wetpaint & Altimeter.

Social Media platforms such as Twitter, Facebook, LinkedIn, Yelp and YouTube are relatively new concepts, especially in the world of hospitality. In an industry so focused on customer relations, these tools provide an incredible launching pad for interacting with your clients. So the question we raise to you is this: Are you leveraging Social Media in your Marketing Strategy?

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As a property owner, do you promote packages on your website?

Why not promote them on ResortsandLodges.com as well?

A great addition to any ResortandLodges.com campaign is the Vacation Package. As a resort/hotel property, it’s always important to present the value your property has to offer potential guests. One of the most efficient and cost effective ways to do this is offering packages. And ResortsandLodges.com offers specific geo-targeted packages section on our site! Keep your property’s offerings fresh and new – an all inclusive spring break package or a fall golf package for two. Manage your package for the entire length of your campaign.

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